Return of goods & Cancellation
Subject to the specific cancellation provisions below in relation to specific services, orders for goods (to be delivered) may be cancelled within 14 working days of receipt of goods. A full refund will be offered provided the goods remain in good condition and that the request to cancel is received in writing.
You can tell us you want to cancel your order by emailing us at firstname.lastname@example.org , by post, by printing off the model cancellation form and posting it to Thienpont Wine, Bossenaar 14, B-9680 Etikhove. Any cancelled order will be refunded as soon as possible, usually within a week, but in any event within 30 days. A charge of €12 for collections will be payable in Belgium. If the order has been exported, upon cancellation the customer will be liable for all delivery charges incurred, and applicable taxes will also be charged back to the Customer. If returned wines are not deemed to be in a saleable condition, a re-delivery fee will also be charged.
Contact us on +32 (0)55 31 17 59 or email email@example.com